Frequently asked questions
Can I request the assistance of FixorsHub to (1) define the job scope, (2) select a service provider and (3) supervise the execution of the job to completion?
Definite yes. The services will however attract a token to cover the expenses of our partners who will be assigned to the tasks.
How do I search for service providers on your website?
Simply create a free account and use the search tool to find a service provider in your area. Search can be narrowed to your location, service category, and other criteria.
What type of service providers can be found on your website?
Our website features all kinds of blue-collar and yellow-collar service providers.
Can I engage directly with a service provider on your website?
Yes, our website is unique in that both the clients, and the service providers engage directly with one another. FixorsHub’s personnel do not act as middlemen in the process of hiring service providers.
Are the service providers on your website competent?
The service providers have the relevant skills and experience to deliver good quality services.
Why is the review of the service provider mandatory on your website?
The review comments are key to keeping the service providers on their toes, and to assisting our clients in choosing the best service providers.
How do I avoid getting in a dispute with a service provider?
Ensure to document the conditions of the required service on the website and specifically in the service scope. Ensure to have a clearly defined scope and avoid a change of scope. Ensure to make payments to FixorsHub, no matter how harmless it seems to do otherwise. Do not entice, connive, or agree with a service provider to bypass the FixorsHub as doing so removes your assurances from the FixorsHub and leaves you open to exploitation.
How do I resolve a dispute situation with a service provider?
Please use the dispute button to raise a dispute. You can also send an email follow-up to the FixorsHub. It will be promptly attended to.
How do I know a service provider will be good for me?
Service providers listed on Fixorshub are good and competent. We do suggest you read the reviews and the comments of previous clients. You should also help other clients by leaving an objective and factual review of the services received.
May I hire a service provider from FixorsHub for future services?
Every transaction is uniquely risky. A service provider can be saved as a favourite to be subsequently assigned a job on Fixorshub. Services procured through Fixorshub qualify for protection and assurance which direct hire does not.
Why do I pay to have an inspection carried out?
A service provider will unavoidably expend time and cost to travel to a job location to conduct an inspection. The service provider can use his / her discretion to deduct the inspection fee from the cost of the service.
Why do I have to pay the service fee in advance?
Payments are deposits from which the service fee(s) is paid to the service provider when due.
Would I get a refund if I call off a service?
Definite yes. A written request to stop work and for a refund, should be submitted by email followed by a call to the customer care office. The request will be processed immediately.
How does Fixorshub ensure the safety and security of its users?
Fixorshub conducts verifies the identity of users including biometric ID verification and physical location where necessary. When service providers are to visit locations, arrangements are in place to monitor their safety at client's side.
How can I track my earnings and transactions on Fixorshub?
Transactions and earnings are available on the users' dashboard.